AclaraHosting Status

All Systems Operational

AclaraONE Cloud Portal Operational
AclaraHosting Portal Operational
AclaraHosting SFTP Operational
Aclara Grid Monitoring Operational
Aclara Metrum Cellular Portal Operational
UtiliWise Portal Operational
Aclara Wireless Network(AWN) Operational
Client Environments Operational
Duo Push Delivery Operational
Duo SMS Message Delivery Operational
Mobile Programmer Operational
Fault Detection & Localization Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jul 26, 2026

No incidents reported today.

Jul 25, 2026
Completed - The scheduled maintenance Aclara Metrum Cellular AOS Version Update to v7.6.0 has been completed successfully.
Please open an Aclara Support case if you encounter any anomalies with the system.
Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com

Jul 25, 20:54 EDT
Verifying - Verification is currently underway for the maintenance items.
Jul 25, 20:39 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 20:00 EDT
Scheduled - Aclara will take a brief maintenance window to perform regular updates to the Aclara Metrum Cellular Headend environment. Details on the maintenance window are below.

Aclara Metrum Cellular AOS Version Update to v7.6.0

Proposed Start Time: ~8:00 PM ET
Expected duration of maintenance period: 2 Hours
MultiSpeak Disruption: 2 Hours
Ingestion Disruption: 2 Hours
UI Unavailability: < 1 Hour

Following the maintenance window, Aclara will perform an additional validation of AMC operations.

Validation Window: 10:00 PM - 12:00 AM ET

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com

Jul 25, 12:22 EDT
Completed - The scheduled maintenance has been completed.
Jul 25, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 03:00 EDT
Scheduled - Maintenance Details: This maintenance event has been scheduled to apply updates to the Production servers and services.

Saturday - 07/25)2026, 3 am - 7 am est

Client Impact: This event affects Production servers and services only. The ability to access and use these systems will be unavailable periodically during this window. The actual impact should not exceed the scheduled time frame.

For product emergencies during or after patching please open a severity 1 or 2 support case through Aclara Connect, call 800.892.9008, or contact your primary within Aclara Support for assistance.
Aclara Operations Support Center
SaaS Operations – IT Client Services
Aclara Support

Please note that all times listed above are Eastern Time.

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com

Jul 22, 16:46 EDT
Jul 24, 2026

No incidents reported.

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

No incidents reported.

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

Jul 14, 2026

No incidents reported.

Jul 13, 2026

No incidents reported.

Jul 12, 2026

No incidents reported.