The needed adjustments were completed to resolve the issue with CMEP billing processes and any customers who had billing runs affected have had their processes re-run successfully.
Thank you for your patience and understanding. Please contact us at any of the methods below for more information or you encounter any issues.
The Aclara software team is investigating an issue with the CMEP billing export process that was introduced as part of the hosted cloud MDM production release on Tuesday, June 24th. We plan to address the issue as soon as possible which may include a patch to be released as early as Friday June 26th (the actual data and time of the release is still TBD; the date and time listed on this notice will act as a placeholder until further updates are available). More information will be provided as soon.
Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.