AMC Portal Not Accessible

Incident Report for AclaraHosting

Resolved

This incident has been resolved.
Posted May 11, 2026 - 17:04 EDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted May 11, 2026 - 14:43 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted May 11, 2026 - 14:07 EDT

Investigating

Aclara is experiencing a technical issue with our Aclara Metrum Cellular (AMC) environment. Details on the incident are below.

Users cannot log into the portal resulting in the following error: Can't connect to web service.
Please try again.
We are working to resolve the connectivity issue.

Event Priority:
High
Event Date and Time:
May 11, 2026 12:45 PM ET
Next Update:
May 11, 2026 03:00 PM ET
Estimated Date/Time of Resolution:
May 11, 2026 03:00 PM ET


Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Posted May 11, 2026 - 13:57 EDT
This incident affected: Aclara Metrum Cellular Portal.
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