AMC Portal Not Accessible

Incident Report for AclaraHosting

Resolved

This incident has been resolved.
Posted Apr 29, 2026 - 15:32 EDT

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 29, 2026 - 14:51 EDT

Investigating

Aclara is experiencing a technical issue with our Aclara Metrum Cellular (AMC) environment. Details on the incident are below.

Users cannot log into the portal resulting in the following error: 504 Gateway Time-out.

We are working to resolve the connectivity issue.

Event Priority: P1

Event Date and Time:
April 29, 2026 01:51 PM ET
Next Update:
April 29, 2026 02:45 PM ET
Estimated Date/Time of Resolution:
April 29, 2026 03:00 PM ET


Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Posted Apr 29, 2026 - 14:24 EDT
This incident affected: Aclara Metrum Cellular Portal.