We are continuing to work on a fix for this issue.
Posted Jan 23, 2026 - 10:04 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 23, 2026 - 01:59 EST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jan 22, 2026 - 19:05 EST
Update
We are continuing to work on a fix for this issue.
Posted Jan 22, 2026 - 13:04 EST
Identified
The issue has been identified and a fix is being implemented.
Posted Jan 22, 2026 - 11:33 EST
Investigating
Aclara is experiencing a technical issue with our Aclara Metrum Cellular (AMC) environment. Details on the incident are below.
Users cannot log into the portal resulting in the following error: Can't connect to web service. Please try again. We are working to resolve the connectivity issue.
Event Priority: Standard Event Date and Time: January 22, 2026 03:45 AM ET Next Update: January 22, 2026 10:00 AM ET Estimated Date/Time of Resolution: TBD
Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.