AclaraONE Cloud MDM Maintenance Notification

Scheduled Maintenance Report for AclaraHosting

Completed

Our software team has confirmed the issues with the premise search within AclaraONE has been resolved, however further monitoring will continue. If you do receive any errors, please let us know by calling us or opening a support case via AclaraConnect, thank you for your patience and our apologies for any issues.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com

Posted Jun 24, 2025 - 15:38 EDT

Update

Per our software team, a few processes took longer than expected to run post deployment this morning but they have now completed and it will take some additional time for the system to catch up and to process remaining data. Our software team is continuing to monitor so please allow some time for full functionality to be restored. If you do receive any errors, please let us know, thank you for your patience.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com

Posted Jun 24, 2025 - 11:21 EDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Jun 24, 2025 - 03:00 EDT

Scheduled

Aclara will take a maintenance window to perform regular updates to the AclaraONE MDM environment. Details on the maintenance window are below.

AclaraONE Cloud MDM Version 1.25 s2 Update

Proposed Start Time: ~03:00 AM ET
Expected duration of maintenance period: ~6 Hours
Ingestion Disruption < 1 hours
UI unavailability < 15 minutes
Water/Gas Readings Impact ~ 1 hours
Electric Readings Impact < 10 minutes
I-HUB transaction Impact < 10 seconds

Following the maintenance window, Aclara will perform an additional validation of the AclaraONE Cloud MDM operations.

Validation Window: 09:00 AM - 11:00 AM ET

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

If you encounter any AclaraONE loading issues after the update, please clear your browser cache and log back in.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com

Posted Jun 23, 2025 - 16:37 EDT

This scheduled maintenance affected: AclaraONE Cloud Portal.