AMC Incident Template

Incident Report for AclaraHosting

Resolved

This incident has been resolved.
Posted Jan 20, 2026 - 12:46 EST

Update

We are continuing to monitor for any further issues.
Posted Jan 20, 2026 - 11:25 EST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 20, 2026 - 10:47 EST

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 20, 2026 - 10:10 EST

Investigating

Aclara is experiencing a technical issue with our Aclara Metrum Cellular environment. Details on the incident are below.

All meters showing offline and no read ingestion occurring.

Event Priority:
P1 High
Event Date and Time:
January 20 01:00 AM ET
Next Update:
January 20 10:00 AM ET
Estimated Date/Time of Resolution:
TBD

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Posted Jan 20, 2026 - 09:18 EST
This incident affected: Aclara Metrum Cellular Portal and Aclara Wireless Network(AWN).