AclaraHosting Status

All Systems Operational

AclaraONE Cloud Portal Operational

AclaraHosting Portal Operational

AclaraHosting SFTP Operational

Aclara Grid Monitoring Operational

Aclara Metrum Cellular Portal Operational

UtiliWise Portal Operational

Aclara Wireless Network(AWN) Operational

Client Environments Operational

Duo Push Delivery Operational

Duo SMS Message Delivery Operational

Mobile Programmer Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Mar 31, 2026

Aclara Hosted Environment Network Connectivity Issues

Resolved - This incident has been resolved.
Mar 31, 17:57 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 31, 17:06 EDT

Identified - Aclara is experiencing a technical issue with our AclaraONE environment. Details on the incident are below:

The Aclara hosting environment is experiencing some intermittent network connectivity issues and we are working to resolve the issue currently.

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Mar 31, 16:38 EDT

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

Aclara Metrum Cellular Maintenance Notification

Postmortem - Read details
Mar 25, 20:57 EDT

Completed - The scheduled maintenance was completed successfully. Disregard previous message.
Mar 25, 20:43 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 20:00 EDT

Scheduled - Aclara will take a brief maintenance window to perform regular updates to the Aclara Metrum Cellular Headend environment. Details on the maintenance window are below.

AMC system update from v7.3.5 to v7.5.0
Prep work completed this morning, tonight we will update the system UI.

Proposed Start Time: ~8:00 PM ET
Expected duration of maintenance period: 1 Hours
MultiSpeak Disruption: < 30 minutes
Ingestion Disruption: < 30 minutes
UI Unavailability: < 1 Hour

Following the maintenance window, Aclara will perform an additional validation of AMC operations.

Validation Window: 8:30 PM - 10:00 PM ET

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Mar 25, 12:46 EDT

Aclara Metrum Cellular Maintenance Notification

Completed - The scheduled maintenance has been completed.
Mar 25, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 08:00 EDT

Scheduled - Aclara will take a brief maintenance window to perform regular updates to the Aclara Metrum Cellular Headend environment. Details on the maintenance window are below.

AMC system update from v7.3.5 to v7.5.0

Proposed Start Time: ~8:00 PM ET
Expected duration of maintenance period: 1 Hours
MultiSpeak Disruption: < 30 minutes
Ingestion Disruption: < 30 minutes
UI Unavailability: < 1 Hour

Following the maintenance window, Aclara will perform an additional validation of AMC operations.

Validation Window: 8:30 PM - 10:00 PM ET

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Mar 24, 18:19 EDT

Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

AclaraONE Cloud MDM Maintenance Notification

Completed - The scheduled maintenance has been completed.
Mar 21, 19:30 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 11:30 EDT

Scheduled - Aclara will take a maintenance window to perform regular updates to the AclaraONE MDM environment. Details on the maintenance window are below.

Service Fabric Maintenance - this type of maintenance will not affect or change any of the AclaraONE UI. However, various screens of the AclaraONE MDM may have older data appear during the maintenance window and for a few hours after as newer data is processed.

Scheduled date: 3/21/2026
Proposed Start Time: ~11:30 AM ET
Expected duration of maintenance period: ~6 - 8 Hours
New Data Ingestion Disruption < 10 hours
UI unavailability - no impact

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

If you encounter any AclaraONE loading issues after the update, please clear your browser cache and log back in.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Mar 16, 11:19 EDT

Production Servers Patching for AclaraHosting

Completed - The scheduled maintenance has been completed.
Mar 21, 10:03 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 03:00 EDT

Scheduled - Maintenance Details: This maintenance event has been scheduled to apply updates to the Production servers and services.

Saturday - 3/21/2026, 3 am - 7 am est

Client Impact: This event affects Production servers and services only. The ability to access and use these systems will be unavailable periodically during this window. The actual impact should not exceed the scheduled time frame.

For product emergencies during or after patching please open a severity 1 or 2 support case through Aclara Connect, call 800.892.9008, or contact your primary within Aclara Support for assistance.
Aclara Operations Support Center
SaaS Operations – IT Client Services
Aclara Support

Please note that all times listed above are Eastern Time.

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Mar 13, 06:54 EDT

Mar 20, 2026

Aclara Hosting Connectivity Issues

Resolved - Connectivity and data flow for the hosted environment has been restored, please open a support case via AclaraConnect if there are any lingering issues that you need assistance with. Thank you for your patience while the issue was resolved.
Mar 20, 16:05 EDT

Monitoring - We are beginning to see some system recovery and improvements in access restoration and overall data flow. Please allow time for the system to fully catch up as we will continue to monitor to ensure for full restoration.
Mar 20, 14:57 EDT

Identified - UPDATE - Microsoft has reported Azure issues affecting servers and cloud infrastructure within the eastern US region, ETA on resolution still TBD
Mar 20, 14:30 EDT

Investigating - We are currently experiencing some connectivity issues via our hosted site and with our MOVEIt process for some of our hosted systems. Please standby for more updates.

Aclara Support
Mar 20, 13:16 EDT

Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.