AclaraHosting Status

All Systems Operational

AclaraONE Cloud Portal Operational
AclaraHosting Portal Operational
AclaraHosting SFTP Operational
Aclara Grid Monitoring Operational
Aclara Metrum Cellular Portal Operational
UtiliWise Portal Operational
Aclara Wireless Network(AWN) Operational
Client Environments Operational
Duo Push Delivery Operational
Duo SMS Message Delivery Operational
Mobile Programmer Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

AclaraONE Cloud MDM General Maintenance Notification Feb 3, 2026 03:00-04:00 EST

Aclara will take a maintenance window to perform a minor change on the AclaraONE MDM environment. Details on the maintenance window are below.

The scheduled change is to support 'deployment configuration tooling.' This change will have no impact on customer operations or the AclaraONE UI.

Scheduled date: 2/3/2026
Proposed Start Time: ~03:00 AM ET
Expected duration of maintenance period:

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

If you encounter any AclaraONE loading issues after the update, please clear your browser cache and log back in.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Posted on Jan 28, 2026 - 14:53 EST
Feb 1, 2026

No incidents reported today.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026
DUO Update
Completed - The scheduled maintenance has been completed.
Jan 29, 20:47 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 20:00 EST
Scheduled - Aclara will take a brief maintenance window to perform some updates on the DUO login application. Details on the maintenance window are below.

Scheduled date: 1/29/2026
Proposed Start Time: ~8:00 PM ET.
Expected duration of maintenance period: >60 Minutes

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

If you encounter any AclaraONE loading issues after the update, please clear your browser cache and log back in.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Jan 22, 13:16 EST
Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026
Production Servers Patching for AclaraHosting
Completed - The scheduled maintenance has been completed.
Jan 24, 10:05 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 03:00 EST
Scheduled - Maintenance Details: This maintenance event has been scheduled to apply updates to the Production servers and services.

Saturday - 1/24/2026, 3 am - 7 am est

Client Impact: This event affects Production servers and services only. The ability to access and use these systems will be unavailable periodically during this window. The actual impact should not exceed the scheduled time frame.

For product emergencies during or after patching please open a severity 1 or 2 support case through Aclara Connect, call 800.892.9008, or contact your primary within Aclara Support for assistance.
Aclara Operations Support Center
SaaS Operations – IT Client Services
Aclara Support

Please note that all times listed above are Eastern Time.

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Jan 16, 07:09 EST
Jan 23, 2026
AMC Portal Not Accessible
Resolved - This incident has been resolved.
Jan 23, 14:11 EST
Update - We are continuing to work on a fix for this issue.
Jan 23, 10:04 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 23, 01:59 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 22, 19:05 EST
Update - We are continuing to work on a fix for this issue.
Jan 22, 13:04 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 22, 11:33 EST
Investigating - Aclara is experiencing a technical issue with our Aclara Metrum Cellular (AMC) environment. Details on the incident are below.

Users cannot log into the portal resulting in the following error: Can't connect to web service.
Please try again.
We are working to resolve the connectivity issue.

Event Priority:
Standard
Event Date and Time:
January 22, 2026 03:45 AM ET
Next Update:
January 22, 2026 10:00 AM ET
Estimated Date/Time of Resolution:
TBD


Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Jan 22, 09:46 EST
Jan 22, 2026
Jan 21, 2026

No incidents reported.

Jan 20, 2026
AMC Incident Template
Resolved - This incident has been resolved.
Jan 20, 12:46 EST
Update - We are continuing to monitor for any further issues.
Jan 20, 11:25 EST
Monitoring - A fix has been implemented and we are monitoring the results.
Jan 20, 10:47 EST
Identified - The issue has been identified and a fix is being implemented.
Jan 20, 10:10 EST
Investigating - Aclara is experiencing a technical issue with our Aclara Metrum Cellular environment. Details on the incident are below.

All meters showing offline and no read ingestion occurring.

Event Priority:
P1 High
Event Date and Time:
January 20 01:00 AM ET
Next Update:
January 20 10:00 AM ET
Estimated Date/Time of Resolution:
TBD

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Jan 20, 09:18 EST
Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

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