Maintenance Details: This maintenance event has been scheduled to apply updates to the Production servers and services.
Saturday - 5/23/2026, 3 am - 7 am EST
Client Impact: This event affects Production servers and services only. The ability to access and use these systems will be unavailable periodically during this window. The actual impact should not exceed the scheduled time frame.
For product emergencies during or after patching please open a severity 1 or 2 support case through Aclara Connect, call 800.892.9008, or contact your primary within Aclara Support for assistance. Aclara Operations Support Center SaaS Operations – IT Client Services Aclara Support
Please note that all times listed above are Eastern Time.
Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.
Completed -
The scheduled maintenance has been completed.
May 12, 06:37 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 03:00 EDT
Scheduled -
Aclara will take a maintenance window to perform regular updates to the AclaraONE MDM environment. Details on the maintenance window are below.
We will perform maintenance on the CMEP billing export process and some adjustments to our hosted backend processes.
There is no expected downtime nor any impact to scheduled CMEP billing processes.
Scheduled date: 5/12/2006 Proposed Start Time: ~03:00 AM ET Expected duration of scheduled updates: ~1 Hours No impact or downtime expected.
Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.
If you encounter any AclaraONE loading issues after the update, please clear your browser cache and log back in.
Resolved -
This incident has been resolved.
May 11, 17:04 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
May 11, 14:43 EDT
Identified -
The issue has been identified and a fix is being implemented.
May 11, 14:07 EDT
Investigating -
Aclara is experiencing a technical issue with our Aclara Metrum Cellular (AMC) environment. Details on the incident are below.
Users cannot log into the portal resulting in the following error: Can't connect to web service. Please try again. We are working to resolve the connectivity issue.
Event Priority: High Event Date and Time: May 11, 2026 12:45 PM ET Next Update: May 11, 2026 03:00 PM ET Estimated Date/Time of Resolution: May 11, 2026 03:00 PM ET
Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.