AclaraHosting Status

All Systems Operational

AclaraONE Cloud Portal Operational
AclaraHosting Portal Operational
AclaraHosting SFTP Operational
Aclara Grid Monitoring Operational
Aclara Metrum Cellular Portal ? Operational
UtiliWise Portal Operational
Aclara Wireless Network(AWN) Operational
Client Environments Operational
Duo Push Delivery Operational
Duo SMS Message Delivery Operational
Mobile Programmer Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

AclaraONE Cloud MDM Maintenance Notification Nov 18, 2025 03:00-05:00 EST

We will be performing routine security policy updates in our production environment to enhance compliance and protection. These changes are minor and will not impact service availability—no downtime is expected.

AclaraONE Cloud MDM security update

Scheduled date: 11/18/2025
Proposed Start Time: ~03:00 AM ET
Expected duration of maintenance period: ~2 Hours
No impact or downtime expected.

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

If you encounter any AclaraONE loading issues after the update, please clear your browser cache and log back in.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Posted on Nov 13, 2025 - 15:45 EST

Production Servers Patching for AclaraHosting Nov 22, 2025 03:00-07:00 EST

Maintenance Details: This maintenance event has been scheduled to apply updates to the Production servers and services.

Saturday - 11/22/2025, 3 am - 7 am est

Client Impact: This event affects Production servers and services only. The ability to access and use these systems will be unavailable periodically during this window. The actual impact should not exceed the scheduled time frame.

For product emergencies during or after patching please open a severity 1 or 2 support case through Aclara Connect, call 800.892.9008, or contact your primary within Aclara Support for assistance.
Aclara Operations Support Center
SaaS Operations – IT Client Services
Aclara Support

Please note that all times listed above are Eastern Time.

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Posted on Nov 14, 2025 - 07:30 EST
Nov 17, 2025

No incidents reported today.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025
AclaraONE Cloud MDM Maintenance Notification
Completed - The scheduled maintenance has been completed.
Nov 11, 05:00 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 03:00 EST
Scheduled - We will be performing routine security policy updates in our production environment to enhance compliance and protection. These changes are minor and will not impact service availability—no downtime is expected.

AclaraONE Cloud MDM security update

Scheduled date: 11/11/2025
Proposed Start Time: ~03:00 AM ET
Expected duration of maintenance period: ~2 Hours - No downtime expected.

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

If you encounter any AclaraONE loading issues after the update, please clear your browser cache and log back in.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Nov 6, 13:35 EST
Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

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