AclaraHosting Status

All Systems Operational

AclaraONE Cloud Portal Operational
AclaraHosting Portal Operational
AclaraHosting SFTP Operational
Aclara Grid Monitoring Operational
Aclara Metrum Cellular Portal ? Operational
UtiliWise Portal Operational
Aclara Wireless Network(AWN) Operational
Client Environments Operational
Duo Push Delivery Operational
Duo SMS Message Delivery Operational
Mobile Programmer Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 3, 2025

No incidents reported today.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

Oct 30, 2025
Aclara Metrum Cellular Maintenance Notification
Completed - The scheduled maintenance has been completed.
Oct 30, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 21:00 EDT
Scheduled - Aclara will take a brief maintenance window to perform regular updates to the Aclara Metrum Cellular Headend environment. Details on the maintenance window are below.

Headend System update: Aclara Metrum Cellular® version 7.3.0

Proposed Start Time: ~9:00 PM ET
Expected duration of maintenance period: 2 Hours
MultiSpeak Disruption: 2 Hours
Ingestion Disruption: 2 Hours
UI Unavailability: < 2 Hour

Following the maintenance window, Aclara will perform an additional validation of AMC operations.

Validation Window: 11:00 PM - 12:00 AM ET

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Oct 22, 13:15 EDT
Oct 29, 2025
MOVEit Automation Environment Updates
Completed - The scheduled maintenance has been completed.
Oct 29, 23:49 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 21:00 EDT
Scheduled - Aclara will take a brief maintenance window to perform a migration of the MOVEit Automation environment. Details on the maintenance window are below.

Migration of MOVEit Automation environment to Azure.

Scheduled date: 10/29/2025
Proposed Start Time: ~9:00 PM ET.
Expected duration of maintenance period: 2 Hours

Following the maintenance window, Aclara will perform an additional validation of MOVEit Transfer operations.

Validation Window: 11:00 PM - 12:00 AM ET.

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

If you encounter any AclaraONE loading issues after the update, please clear your browser cache and log back in.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Oct 23, 11:30 EDT
Oct 28, 2025

No incidents reported.

Oct 27, 2025

No incidents reported.

Oct 26, 2025

No incidents reported.

Oct 25, 2025
Production Servers Patching for AclaraHosting
Completed - The scheduled maintenance has been completed.
Oct 25, 09:32 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 25, 03:00 EDT
Scheduled - Maintenance Details: This maintenance event has been scheduled to apply updates to the Production servers and services.

Saturday - 10/25/2025, 3 am - 7 am est

Client Impact: This event affects Production servers and services only. The ability to access and use these systems will be unavailable periodically during this window. The actual impact should not exceed the scheduled time frame.

For product emergencies during or after patching please open a severity 1 or 2 support case through Aclara Connect, call 800.892.9008, or contact your primary within Aclara Support for assistance.
Aclara Operations Support Center
SaaS Operations – IT Client Services
Aclara Support

Please note that all times listed above are Eastern Time.

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Oct 17, 07:10 EDT
Oct 24, 2025

No incidents reported.

Oct 23, 2025

No incidents reported.

Oct 22, 2025

No incidents reported.

Oct 21, 2025

No incidents reported.

Oct 20, 2025

No incidents reported.

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