Completed -
The scheduled maintenance was completed successfully. Disregard previous message.
Mar 25, 20:43 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 20:00 EDT
Scheduled -
Aclara will take a brief maintenance window to perform regular updates to the Aclara Metrum Cellular Headend environment. Details on the maintenance window are below.
AMC system update from v7.3.5 to v7.5.0 Prep work completed this morning, tonight we will update the system UI.
Completed -
The scheduled maintenance has been completed.
Mar 25, 09:00 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 08:00 EDT
Scheduled -
Aclara will take a brief maintenance window to perform regular updates to the Aclara Metrum Cellular Headend environment. Details on the maintenance window are below.
Completed -
The scheduled maintenance has been completed.
Mar 21, 19:30 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 11:30 EDT
Scheduled -
Aclara will take a maintenance window to perform regular updates to the AclaraONE MDM environment. Details on the maintenance window are below.
Service Fabric Maintenance - this type of maintenance will not affect or change any of the AclaraONE UI. However, various screens of the AclaraONE MDM may have older data appear during the maintenance window and for a few hours after as newer data is processed.
Scheduled date: 3/21/2026 Proposed Start Time: ~11:30 AM ET Expected duration of maintenance period: ~6 - 8 Hours New Data Ingestion Disruption < 10 hours UI unavailability - no impact
Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.
If you encounter any AclaraONE loading issues after the update, please clear your browser cache and log back in.
Completed -
The scheduled maintenance has been completed.
Mar 21, 10:03 EDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 03:00 EDT
Scheduled -
Maintenance Details: This maintenance event has been scheduled to apply updates to the Production servers and services.
Saturday - 3/21/2026, 3 am - 7 am est
Client Impact: This event affects Production servers and services only. The ability to access and use these systems will be unavailable periodically during this window. The actual impact should not exceed the scheduled time frame.
For product emergencies during or after patching please open a severity 1 or 2 support case through Aclara Connect, call 800.892.9008, or contact your primary within Aclara Support for assistance. Aclara Operations Support Center SaaS Operations – IT Client Services Aclara Support
Please note that all times listed above are Eastern Time.
Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.