AclaraHosting Status

All Systems Operational

AclaraONE Cloud Portal Operational

AclaraHosting Portal Operational

UtiliWise Portal Operational

Aclara Wireless Network(AWN) Operational

AclaraHosting SFTP Operational

Aclara Grid Monitoring Operational

Client Environments Operational

Duo Push Delivery Operational

Duo SMS Message Delivery Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 29, 2024

No incidents reported today.

Dec 28, 2024

No incidents reported.

Dec 27, 2024

No incidents reported.

Dec 26, 2024

No incidents reported.

Dec 25, 2024

No incidents reported.

Dec 24, 2024

No incidents reported.

Dec 23, 2024

No incidents reported.

Dec 22, 2024

No incidents reported.

Dec 21, 2024

Production Servers Patching for AclaraHosting

Completed - The scheduled maintenance has been completed.
Dec 21, 07:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 21, 03:00 EST

Scheduled - Maintenance Details: This maintenance event has been scheduled to apply updates to the Production servers and services.

Client Impact: This event affects Production servers and services only. The ability to access and use these systems will be unavailable periodically during this window. The actual impact should not exceed the scheduled time frame.

For product emergencies during or after patching please open a severity 1 or 2 support case through Aclara Connect, call 800.892.9008, or contact your primary within Aclara Support for assistance.
Aclara Operations Support Center
SaaS Operations – IT Client Services
Aclara Support

Please note that all times listed are Eastern Time.

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Dec 10, 11:41 EST

Dec 20, 2024

No incidents reported.

Dec 19, 2024

No incidents reported.

Dec 18, 2024

No incidents reported.

Dec 17, 2024

AclaraONE Cloud MDM Maintenance Notification

Completed - The scheduled maintenance has been completed.
Dec 17, 08:24 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 03:00 EST

Update - REMINDER:
Aclara will take a maintenance window to perform regular updates to the AclaraONE MDM environment. Details on the maintenance window are below.

AclaraONE Cloud MDM release 1.23 s2

Proposed Start Time: ~03:00 AM ET
Expected duration of maintenance period: ~6 Hours
Ingestion Disruption < 1 hours
UI unavailability < 15 minutes
Water/Gas Readings Impact ~ 1 hours
Electric Readings Impact < 10 minutes
I-HUB transaction Impact < 10 seconds

Following the maintenance window, Aclara will perform an additional validation of the AclaraONE Cloud MDM operations.
Validation Window: 09:00 AM - 11:00 AM ET

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.
If you encounter any AclaraONE loading issues after the update, please clear your browser cache and log back in.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Dec 16, 12:27 EST

Scheduled - Aclara will take a maintenance window to perform regular updates to the AclaraONE MDM environment. Details on the maintenance window are below.

AclaraONE Cloud MDM release 1.23 s2

Proposed Start Time: ~03:00 AM ET
Expected duration of maintenance period: ~6 Hours
Ingestion Disruption < 1 hours
UI unavailability < 15 minutes
Water/Gas Readings Impact ~ 1 hours
Electric Readings Impact < 10 minutes
I-HUB transaction Impact < 10 seconds

Following the maintenance window, Aclara will perform an additional validation of the AclaraONE Cloud MDM operations.
Validation Window: 09:00 AM - 11:00 AM ET

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.
If you encounter any AclaraONE loading issues after the update, please clear your browser cache and log back in.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Dec 10, 11:10 EST

Dec 16, 2024

AclaraONE Cloud MDM Data Ingestion Processing Delays

Resolved - This incident has been resolved.
Dec 16, 09:23 EST

Monitoring - A fix has been implemented and we are monitoring the results.
Dec 15, 21:23 EST

Identified - The issue has been identified and a fix is being implemented.
Dec 15, 19:38 EST

Update - Our data processing infrastructure is running behind which is causing an ingestion backlog. No data has been lost and the team are working towards a resolution.
Dec 15, 14:38 EST

Investigating - Our data processing infrastructure is running behind which is causing an ingestion backlog. No data has been lost and the team are working towards a resolution.
Dec 15, 14:22 EST

Dec 15, 2024