AclaraHosting Status

All Systems Operational

AclaraONE Cloud Portal Operational
AclaraHosting Portal Operational
AclaraHosting SFTP Operational
Aclara Grid Monitoring Operational
Aclara Metrum Cellular Portal Operational
UtiliWise Portal Operational
Aclara Wireless Network(AWN) Operational
Client Environments Operational
Duo Push Delivery Operational
Duo SMS Message Delivery Operational
Mobile Programmer Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Apr 7, 2026

No incidents reported today.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026
Resolved - This incident has been resolved.
Mar 31, 17:57 EDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 31, 17:06 EDT
Identified - Aclara is experiencing a technical issue with our AclaraONE environment. Details on the incident are below:

The Aclara hosting environment is experiencing some intermittent network connectivity issues and we are working to resolve the issue currently.

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com

Mar 31, 16:38 EDT
Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026
Postmortem - Read details
Mar 25, 20:57 EDT
Completed - The scheduled maintenance was completed successfully. Disregard previous message.
Mar 25, 20:43 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 20:00 EDT
Scheduled - Aclara will take a brief maintenance window to perform regular updates to the Aclara Metrum Cellular Headend environment. Details on the maintenance window are below.

AMC system update from v7.3.5 to v7.5.0
Prep work completed this morning, tonight we will update the system UI.

Proposed Start Time: ~8:00 PM ET
Expected duration of maintenance period: 1 Hours
MultiSpeak Disruption: < 30 minutes
Ingestion Disruption: < 30 minutes
UI Unavailability: < 1 Hour

Following the maintenance window, Aclara will perform an additional validation of AMC operations.

Validation Window: 8:30 PM - 10:00 PM ET

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com

Mar 25, 12:46 EDT
Completed - The scheduled maintenance has been completed.
Mar 25, 09:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 08:00 EDT
Scheduled - Aclara will take a brief maintenance window to perform regular updates to the Aclara Metrum Cellular Headend environment. Details on the maintenance window are below.

AMC system update from v7.3.5 to v7.5.0

Proposed Start Time: ~8:00 PM ET
Expected duration of maintenance period: 1 Hours
MultiSpeak Disruption: < 30 minutes
Ingestion Disruption: < 30 minutes
UI Unavailability: < 1 Hour

Following the maintenance window, Aclara will perform an additional validation of AMC operations.

Validation Window: 8:30 PM - 10:00 PM ET

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com

Mar 24, 18:19 EDT
Mar 24, 2026

No incidents reported.