AclaraHosting Status

All Systems Operational

AclaraONE Cloud Portal Operational

AclaraHosting Portal Operational

AclaraHosting SFTP Operational

Aclara Grid Monitoring Operational

Aclara Metrum Cellular Portal Operational

UtiliWise Portal Operational

Aclara Wireless Network(AWN) Operational

Client Environments Operational

Duo Push Delivery Operational

Duo SMS Message Delivery Operational

Mobile Programmer Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 24, 2025

No incidents reported today.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

Production Servers Patching for AclaraHosting

Completed - The scheduled maintenance has been completed.
Nov 22, 09:16 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 03:00 EST

Scheduled - Maintenance Details: This maintenance event has been scheduled to apply updates to the Production servers and services.

Saturday - 11/22/2025, 3 am - 7 am est

Client Impact: This event affects Production servers and services only. The ability to access and use these systems will be unavailable periodically during this window. The actual impact should not exceed the scheduled time frame.

For product emergencies during or after patching please open a severity 1 or 2 support case through Aclara Connect, call 800.892.9008, or contact your primary within Aclara Support for assistance.
Aclara Operations Support Center
SaaS Operations – IT Client Services
Aclara Support

Please note that all times listed above are Eastern Time.

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Nov 14, 07:30 EST

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025

No incidents reported.

Nov 18, 2025

AclaraONE Hosting - Cloudflare Outage

Resolved - A vast majority of Aclara hosted systems are recovered, so we consider this incident to be resolved. If you and any of your users are still encountering missing menu options, or missing data within AclaraONE, please open a support case via AclaraConnect for assistance.

Thank you in advance for your patience and understanding.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Nov 18, 11:46 EST

Monitoring - Many Aclara hosted systems appear to be recovering although additional time will be needed to ensure full recovery. Therefore, we are continuing to monitor as systems continue to improve.
Nov 18, 11:08 EST

Identified - Cloudflare has identified the issue and is actively working to apply a fix, Aclara will continue to monitor as changes occur
Nov 18, 09:57 EST

Investigating - Aclara is experiencing a technical issue with our AclaraONE hosted environment. Details on the incident are below.

Global outages and delays from Cloudflare are causing Aclara hosting environment user access issues. The issue has been identified and a resolution is under way via Cloudflare.

Event Priority:
High
Event Date and Time approximate occurrence:
November 18, 2025 06:00 AM ET
Next Update:
November 18, 2025 10:00 AM ET
Estimated Date/Time of Resolution:
TBD

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Nov 18, 08:44 EST

AclaraONE Cloud MDM Maintenance Notification

Completed - The scheduled maintenance has been completed.
Nov 18, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 03:00 EST

Scheduled - We will be performing routine security policy updates in our production environment to enhance compliance and protection. These changes are minor and will not impact service availability—no downtime is expected.

AclaraONE Cloud MDM security update

Scheduled date: 11/18/2025
Proposed Start Time: ~03:00 AM ET
Expected duration of maintenance period: ~2 Hours
No impact or downtime expected.

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

If you encounter any AclaraONE loading issues after the update, please clear your browser cache and log back in.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Nov 13, 15:45 EST

Nov 17, 2025

No incidents reported.

Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

AclaraONE Cloud MDM Maintenance Notification

Completed - The scheduled maintenance has been completed.
Nov 11, 05:00 EST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 11, 03:00 EST

Scheduled - We will be performing routine security policy updates in our production environment to enhance compliance and protection. These changes are minor and will not impact service availability—no downtime is expected.

AclaraONE Cloud MDM security update

Scheduled date: 11/11/2025
Proposed Start Time: ~03:00 AM ET
Expected duration of maintenance period: ~2 Hours - No downtime expected.

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

If you encounter any AclaraONE loading issues after the update, please clear your browser cache and log back in.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Nov 6, 13:35 EST

Nov 10, 2025

No incidents reported.