AclaraHosting Status

All Systems Operational

AclaraONE Cloud Portal Operational
AclaraHosting Portal Operational
AclaraHosting SFTP Operational
Aclara Grid Monitoring Operational
Aclara Metrum Cellular Portal Operational
UtiliWise Portal Operational
Aclara Wireless Network(AWN) Operational
Client Environments Operational
Duo Push Delivery Operational
Duo SMS Message Delivery Operational
Mobile Programmer Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Aclara Metrum Cellular Maintenance Notification Mar 25, 2026 08:00-09:00 EDT

Aclara will take a brief maintenance window to perform regular updates to the Aclara Metrum Cellular Headend environment. Details on the maintenance window are below.

AMC system update from v7.3.5 to v7.5.0

Proposed Start Time: ~8:00 PM ET
Expected duration of maintenance period: 1 Hours
MultiSpeak Disruption: < 30 minutes
Ingestion Disruption: < 30 minutes
UI Unavailability: < 1 Hour

Following the maintenance window, Aclara will perform an additional validation of AMC operations.

Validation Window: 8:30 PM - 10:00 PM ET

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Posted on Mar 24, 2026 - 18:19 EDT
Mar 24, 2026

No incidents reported today.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026
AclaraONE Cloud MDM Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 21, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 11:30 EDT
Scheduled - Aclara will take a maintenance window to perform regular updates to the AclaraONE MDM environment. Details on the maintenance window are below.

Service Fabric Maintenance - this type of maintenance will not affect or change any of the AclaraONE UI. However, various screens of the AclaraONE MDM may have older data appear during the maintenance window and for a few hours after as newer data is processed.

Scheduled date: 3/21/2026
Proposed Start Time: ~11:30 AM ET
Expected duration of maintenance period: ~6 - 8 Hours
New Data Ingestion Disruption < 10 hours
UI unavailability - no impact

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

If you encounter any AclaraONE loading issues after the update, please clear your browser cache and log back in.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Mar 16, 11:19 EDT
Production Servers Patching for AclaraHosting
Completed - The scheduled maintenance has been completed.
Mar 21, 10:03 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 03:00 EDT
Scheduled - Maintenance Details: This maintenance event has been scheduled to apply updates to the Production servers and services.

Saturday - 3/21/2026, 3 am - 7 am est

Client Impact: This event affects Production servers and services only. The ability to access and use these systems will be unavailable periodically during this window. The actual impact should not exceed the scheduled time frame.

For product emergencies during or after patching please open a severity 1 or 2 support case through Aclara Connect, call 800.892.9008, or contact your primary within Aclara Support for assistance.
Aclara Operations Support Center
SaaS Operations – IT Client Services
Aclara Support

Please note that all times listed above are Eastern Time.

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Mar 13, 06:54 EDT
Mar 20, 2026
Aclara Hosting Connectivity Issues
Resolved - Connectivity and data flow for the hosted environment has been restored, please open a support case via AclaraConnect if there are any lingering issues that you need assistance with. Thank you for your patience while the issue was resolved.
Mar 20, 16:05 EDT
Monitoring - We are beginning to see some system recovery and improvements in access restoration and overall data flow. Please allow time for the system to fully catch up as we will continue to monitor to ensure for full restoration.
Mar 20, 14:57 EDT
Identified - UPDATE - Microsoft has reported Azure issues affecting servers and cloud infrastructure within the eastern US region, ETA on resolution still TBD
Mar 20, 14:30 EDT
Investigating - We are currently experiencing some connectivity issues via our hosted site and with our MOVEIt process for some of our hosted systems. Please standby for more updates.

Aclara Support
Mar 20, 13:16 EDT
Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

Mar 10, 2026
AclaraONE Cloud MDM General Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 10, 04:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 03:00 EDT
Scheduled - Aclara will take a brief maintenance window to perform a minor change on the AclaraONE MDM environment. Details on the maintenance window are below.

The scheduled change is to resolve the AclaraConnect broken link issue.

This change will have no impact on customer operations or the AclaraONE UI.

Scheduled date: 3/10/2026
Proposed Start Time: ~03:00 AM ET
Expected duration of maintenance period: ~30 minutes
Expected downtime: Less than 5 mins

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

If you encounter any AclaraONE loading issues after the update, please clear your browser cache and log back in.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Mar 5, 10:00 EST
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