Aclara will take a maintenance window to perform regular updates to the Aclara Wireless Network (AWN) environment. Details on the maintenance window are below.
Data Center equipment relocation.
Proposed Start Time: 03/07/2026 at 08:00 AM ET Expected duration of maintenance period: ~9 Hours AWN VPN Tunnel Disruption < 9 hours Water/Gas Readings Impact < 9 hours Electric Readings Impact < 9 hours Grid Monitor Sensor Impact
Following the maintenance window, Aclara will perform an additional validation of network connectivity. Validation Window: 5:00 PM - 07:00 PM ET
Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.
Resolved -
This incident has been resolved.
Feb 26, 14:42 EST
Monitoring -
A fix has been implemented and we are monitoring the results.
Feb 26, 14:09 EST
Identified -
The issue has been identified and a fix is being implemented.
Feb 26, 13:54 EST
Investigating -
Aclara is experiencing a technical issue with our Aclara Metrum Cellular (AMC) environment. Details on the incident are below.
Users cannot log into the portal resulting in the following error: 504 Gateway Time-out.
We are working to resolve the connectivity issue.
Event Priority: Standard Event Date and Time: February 26, 2026 01:10 PM ET Next Update: February 26, 2026 02:00 PM ET Estimated Date/Time of Resolution: February 26, 2026 02:30 PM ET
Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.
Completed -
The scheduled maintenance has been completed.
Feb 24, 02:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 01:00 EST
Scheduled -
Aclara will take a maintenance window to perform a required update to the login services used by the Mobile Programmer application.
The scheduled change will impact the Mobile Programmer login service only. No other Aclara systems will be affected.
Scheduled date: 2/24/2026 Window: 1am-2am ET Expected duration of maintenance period: ~15 minutes
No action is required from you. Once the maintenance is complete, all services will resume normal operation. If you encounter any Mobile Programmer loading or login issues after the update, please close the app and log in again.
Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.
Completed -
The scheduled maintenance has been completed.
Feb 21, 08:11 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 21, 03:00 EST
Scheduled -
Maintenance Details: This maintenance event has been scheduled to apply updates to the Production servers and services.
Saturday - 02/21/2026, 3 am - 7 am est
Client Impact: This event affects Production servers and services only. The ability to access and use these systems will be unavailable periodically during this window. The actual impact should not exceed the scheduled time frame.
For product emergencies during or after patching please open a severity 1 or 2 support case through Aclara Connect, call 800.892.9008, or contact your primary within Aclara Support for assistance. Aclara Operations Support Center SaaS Operations – IT Client Services Aclara Support
Please note that all times listed above are Eastern Time.
Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.
Completed -
The scheduled maintenance has been completed.
Feb 17, 04:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 03:00 EST
Scheduled -
Aclara will take a maintenance window to perform regular updates to the AclaraONE MDM environment. Details on the maintenance window are below.
Updates to Bulk Export
Scheduled date: 2/17/2026 Proposed Start Time: ~03:00 AM ET Expected duration of maintenance period: No impact or downtime expected.
Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.
If you encounter any AclaraONE loading issues after the update, please clear your browser cache and log back in.
Completed -
The scheduled maintenance has been completed.
Feb 17, 02:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 01:00 EST
Scheduled -
Aclara will take a maintenance window to perform a required update to the login services used by the Mobile Programmer application.
The scheduled change will impact the Mobile Programmer login service only. No other Aclara systems will be affected.
Scheduled date: 2/17/2026 Window: 1am-2am ET Expected duration of maintenance period: Up to 15 minutes
No action is required from you. Once the maintenance is complete, all services will resume normal operation. If you encounter any Mobile Programmer loading or login issues after the update, please close the app and log in again.
Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.