AclaraHosting Status

All Systems Operational

AclaraONE Cloud Portal Operational

AclaraHosting Portal Operational

AclaraHosting SFTP Operational

Aclara Grid Monitoring Operational

Aclara Metrum Cellular Portal Operational

UtiliWise Portal Operational

Aclara Wireless Network(AWN) Operational

Client Environments Operational

Duo Push Delivery Operational

Duo SMS Message Delivery Operational

Mobile Programmer Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 1, 2025

No incidents reported today.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

AclaraONE Cloud MDM Maintenance Notification

Completed - The scheduled maintenance and related testing is now completed to ensure full searching functionality is restored, thank your for your patience.

If you encounter any AclaraONE loading issues, please clear your browser cache and log back in or open a support case via AclaraConnect.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Jun 28, 09:46 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 03:00 EDT

Scheduled - Aclara will take a maintenance window to perform some final data re-indexing for the AclaraONE MDM environment as related to the searching issue that occurred earlier this week on Tuesday, 6/24. During this time searching via the AclaraONE UI will be unavailable though other functionality and processes will be unaffected.

Proposed Start Time: ~03:00 AM ET
Expected duration of maintenance period: ~6 Hours

Following the maintenance window, Aclara will perform additional validation of the AclaraONE Cloud MDM operations to ensure search functions are fully operational.

Validation Window: 07:00 AM - 8:00 AM ET

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

If you encounter any AclaraONE loading issues after the update, please clear your browser cache and log back in.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Jun 27, 07:14 EDT

Jun 27, 2025

AclaraONE Cloud MDM Maintenance Notification

Completed - The needed adjustments were completed to resolve the issue with CMEP billing processes and any customers who had billing runs affected have had their processes re-run successfully.

Thank you for your patience and understanding. Please contact us at any of the methods below for more information or you encounter any issues.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Jun 27, 10:07 EDT

Scheduled - The Aclara software team is investigating an issue with the CMEP billing export process that was introduced as part of the hosted cloud MDM production release on Tuesday, June 24th. We plan to address the issue as soon as possible which may include a patch to be released as early as Friday June 26th (the actual data and time of the release is still TBD; the date and time listed on this notice will act as a placeholder until further updates are available). More information will be provided as soon.

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Jun 26, 18:29 EDT

Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

AclaraONE Cloud MDM Maintenance Notification

Completed - Our software team has confirmed the issues with the premise search within AclaraONE has been resolved, however further monitoring will continue. If you do receive any errors, please let us know by calling us or opening a support case via AclaraConnect, thank you for your patience and our apologies for any issues.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Jun 24, 15:38 EDT

Update - Per our software team, a few processes took longer than expected to run post deployment this morning but they have now completed and it will take some additional time for the system to catch up and to process remaining data. Our software team is continuing to monitor so please allow some time for full functionality to be restored. If you do receive any errors, please let us know, thank you for your patience.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Jun 24, 11:21 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 03:00 EDT

Scheduled - Aclara will take a maintenance window to perform regular updates to the AclaraONE MDM environment. Details on the maintenance window are below.

AclaraONE Cloud MDM Version 1.25 s2 Update

Proposed Start Time: ~03:00 AM ET
Expected duration of maintenance period: ~6 Hours
Ingestion Disruption < 1 hours
UI unavailability < 15 minutes
Water/Gas Readings Impact ~ 1 hours
Electric Readings Impact < 10 minutes
I-HUB transaction Impact < 10 seconds

Following the maintenance window, Aclara will perform an additional validation of the AclaraONE Cloud MDM operations.

Validation Window: 09:00 AM - 11:00 AM ET

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

If you encounter any AclaraONE loading issues after the update, please clear your browser cache and log back in.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Jun 23, 16:37 EDT

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

Production Servers Patching for AclaraHosting

Completed - The scheduled maintenance has been completed.
Jun 21, 07:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 03:00 EDT

Scheduled - Maintenance Details: This maintenance event has been scheduled to apply updates to the Production servers and services.

Saturday - 06/21/2025, 3 AM - 7 M EDT

Client Impact: This event affects Production servers and services only. The ability to access and use these systems will be unavailable periodically during this window. The actual impact should not exceed the scheduled time frame.

For product emergencies during or after patching please open a severity 1 or 2 support case through Aclara Connect, call 800.892.9008, or contact your primary within Aclara Support for assistance.
Aclara Operations Support Center
SaaS Operations – IT Client Services
Aclara Support

Please note that all times listed above are Eastern Time.

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Jun 18, 11:15 EDT

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.