AclaraHosting Status

All Systems Operational

AclaraONE Cloud Portal Operational

AclaraHosting Portal Operational

AclaraHosting SFTP Operational

Aclara Grid Monitoring Operational

Aclara Metrum Cellular Portal Operational

UtiliWise Portal Operational

Aclara Wireless Network(AWN) Operational

Client Environments Operational

Duo Push Delivery Operational

Duo SMS Message Delivery Operational

Mobile Programmer Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 7, 2026

No incidents reported today.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

Aclara Hosted Environment Network Connectivity Issues

Resolved - This incident has been resolved.
Mar 31, 17:57 EDT

Monitoring - A fix has been implemented and we are monitoring the results.
Mar 31, 17:06 EDT

Identified - Aclara is experiencing a technical issue with our AclaraONE environment. Details on the incident are below:

The Aclara hosting environment is experiencing some intermittent network connectivity issues and we are working to resolve the issue currently.

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Mar 31, 16:38 EDT

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026

Aclara Metrum Cellular Maintenance Notification

Postmortem - Read details
Mar 25, 20:57 EDT

Completed - The scheduled maintenance was completed successfully. Disregard previous message.
Mar 25, 20:43 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 20:00 EDT

Scheduled - Aclara will take a brief maintenance window to perform regular updates to the Aclara Metrum Cellular Headend environment. Details on the maintenance window are below.

AMC system update from v7.3.5 to v7.5.0
Prep work completed this morning, tonight we will update the system UI.

Proposed Start Time: ~8:00 PM ET
Expected duration of maintenance period: 1 Hours
MultiSpeak Disruption: < 30 minutes
Ingestion Disruption: < 30 minutes
UI Unavailability: < 1 Hour

Following the maintenance window, Aclara will perform an additional validation of AMC operations.

Validation Window: 8:30 PM - 10:00 PM ET

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Mar 25, 12:46 EDT

Aclara Metrum Cellular Maintenance Notification

Completed - The scheduled maintenance has been completed.
Mar 25, 09:00 EDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 08:00 EDT

Scheduled - Aclara will take a brief maintenance window to perform regular updates to the Aclara Metrum Cellular Headend environment. Details on the maintenance window are below.

AMC system update from v7.3.5 to v7.5.0

Proposed Start Time: ~8:00 PM ET
Expected duration of maintenance period: 1 Hours
MultiSpeak Disruption: < 30 minutes
Ingestion Disruption: < 30 minutes
UI Unavailability: < 1 Hour

Following the maintenance window, Aclara will perform an additional validation of AMC operations.

Validation Window: 8:30 PM - 10:00 PM ET

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Mar 24, 18:19 EDT

Mar 24, 2026

No incidents reported.