AclaraHosting Status
All Systems Operational
AclaraONE Cloud Portal Operational
AclaraHosting Portal Operational
UtiliWise Portal Operational
Aclara Wireless Network(AWN) Operational
AclaraHosting SFTP Operational
Aclara Grid Monitoring Operational
Client Environments Operational
Duo Push Delivery Operational
Duo SMS Message Delivery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 9, 2024

No incidents reported today.

Oct 8, 2024
Completed - The scheduled maintenance has been completed.
Oct 8, 08:54 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 8, 03:00 EDT
Scheduled - Aclara will take a maintenance window to perform regular updates to the AclaraONE MDM environment. Details on the maintenance window are below.

AclaraONE Cloud MDM Update 1.22s9
Proposed Start Time: ~03:00 AM ET
Expected duration of maintenance period: ~4 Hours
Ingestion Disruption < 1 hours
UI unavailability < 15 minutes
Water/Gas Readings Impact ~ 1 hours
Electric Readings Impact < 10 minutes
I-HUB transaction Impact < 10 seconds

Following the maintenance window, Aclara will perform an additional validation of the AclaraONE Cloud MDM operations.
Validation Window: 07:00 AM - 09:00 AM ET

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com

Oct 4, 12:29 EDT
Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024
Resolved - This test has concluded.
Oct 3, 15:47 EDT
Investigating - This is only a test of the new Portal Web site.
Oct 3, 15:45 EDT
Oct 2, 2024
Completed - The scheduled AclaraONE Cloud MDM update to 1.22s9 has been postponed.
A new maintenance window notification will be sent once the update is rescheduled.

Oct 2, 10:56 EDT
Update - The scheduled AclaraONE Cloud MDM update to 1.22s9 has been postponed.
A new maintenance window notification will be sent once the update is rescheduled.

Oct 2, 10:53 EDT
Scheduled - Aclara will take a maintenance window to perform regular updates to the AclaraONE MDM environment. Details on the maintenance window are below.

AclaraONE Cloud MDM v1.22 s9 Updates
Proposed Start Time: ~03:00 AM ET
Expected duration of maintenance period: ~4 Hours
Ingestion Disruption < 1 hours
UI unavailability < 15 minutes
Water/Gas Readings Impact ~ 1 hours
Electric Readings Impact < 10 minutes
I-HUB transaction Impact < 10 seconds

Following the maintenance window, Aclara will perform an additional validation of the AclaraONE Cloud MDM operations.
Validation Window: 07:00 AM - 10:00 AM ET

Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.

Sincerely,
Aclara Support

AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com

Sep 26, 08:30 EDT
Oct 1, 2024

No incidents reported.

Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024

No incidents reported.

Sep 25, 2024

No incidents reported.