Resolved -
This incident has been resolved.
Aug 11, 18:41 EDT
Update -
We are continuing to monitor for any further issues.
Aug 11, 15:54 EDT
Update -
We are continuing to monitor for any further issues.
Aug 11, 12:16 EDT
Update -
Backlog is recovering as we continue to monitor the systems.
Aug 11, 08:36 EDT
Update -
We are continuing to monitor for any further issues.
Aug 11, 00:59 EDT
Update -
We are continuing to monitor for any further issues.
Aug 10, 18:14 EDT
Update -
We are continuing to monitor for any further issues.
Aug 10, 16:22 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Aug 10, 12:02 EDT
Identified -
Aclara is experiencing a technical issue with our AclaraONE environment. Details on the incident are below.
AclaraONE MDM Incident - Read and Event Ingestion Processing - Monitoring indicated an issue with our data processing environment, Our Support and Software teams have been working to restore full functionality. Remediation efforts are completing successfully and we are continuing to monitor the results.
Event Priority
High
Event Date and Time:
August 09, 2026 11:50 AM ET
Next Update:
August 10, 2026 01:00 PM ET
Estimated Date/Time of Resolution:
August 10, 2026 08:00 PM ET
Thank you in advance for your patience and understanding. Please contact us at any of the methods below for more information.
Sincerely,
Aclara Support
AclaraConnect Portal Login: https://aclara.com/
1.800.892.9008
Please direct all emails to AclaraSupport@hubbell.com
Aug 10, 11:25 EDT